Terms and Conditions

NeuronaX S.A.S is a Colombian company providing technology, software development, automation, digital marketing, consulting, and related business services. These Terms apply to public website use and to services unless replaced or supplemented by a written contract, statement of work, proposal, data processing agreement, or service-specific terms.

These Terms operate together with our Privacy Policy and any service-specific agreement. For applications that allow account connections, third-party API access, or data portability, these Terms also function as the user agreement for the corresponding NeuronaX S.A.S application experience.

NeuronaX S.A.S is established in Colombia, and Colombian law governs its formation, operations, service contracting, and primary data protection compliance framework. Colombia protects personal data through constitutional habeas data principles and Law 1581 of 2012, with regulatory obligations developed through Decree 1377 of 2013, Decree 1074 of 2015, and the Colombian Superintendence of Industry and Commerce.

Colombian privacy law is our mandatory domestic regime. It is not the same legal instrument as the GDPR, but it requires comparable core safeguards: lawful authorization or legal basis, transparency, purpose limitation, restricted circulation, security, confidentiality, quality of data, data subject rights, and accountability. NeuronaX S.A.S therefore adopts GDPR-grade privacy and security controls as a corporate standard for international services, cloud operations, enterprise engagements, and third-party API integrations.

Where a service involves users, customers, data subjects, platforms, or infrastructure outside Colombia, the parties must also comply with mandatory laws and platform terms that apply to that specific activity. This may include GDPR where its territorial scope is triggered, third-party API terms where platform data or APIs are used, and other applicable privacy, cybersecurity, intellectual property, consumer, or communications rules.

Commercial terms, deliverables, timelines, fees, payment milestones, taxes, expenses, acceptance criteria, and support scope will be defined in the applicable proposal, quotation, invoice, service order, or written agreement. Unless otherwise agreed in writing, fees are non-refundable for work already performed, third-party costs already incurred, and reserved project capacity.

Client delays, missing inputs, changed requirements, third-party platform restrictions, or regulatory requirements may affect delivery timelines and costs. Changes outside the agreed scope require written approval and may require a revised quotation.

Some services may allow users to connect third-party accounts, authorize API access, or request data portability from external platforms. Any such integration is subject to the user's authorization, the approved scope, our Privacy Policy, these Terms, the applicable platform terms, and all applicable privacy and data protection laws.

Users and clients may not use NeuronaX S.A.S services to impersonate platform users, request data without authorization, evade platform restrictions, scrape protected services, enrich unauthorized datasets, sell portability data, or use platform data for purposes inconsistent with the user's authorization, platform terms, or applicable law.

Before an application accesses third-party account or portability data, the user must receive a meaningful explanation of the data categories requested, the purpose of use, when data will be collected, how data may be shared or stored, how authorization may be withdrawn, and how deletion may be requested. NeuronaX S.A.S may suspend or terminate any integration workflow if required by law, platform rules, security risk, loss of authorization, suspected misuse, failure to maintain approvals, or a user request to revoke consent or delete data.

Where an integration uses LinkedIn Member Data Portability APIs, NeuronaX S.A.S will comply with LinkedIn API Terms of Use, the Additional Terms for the LinkedIn DMA Portability API Programs, LinkedIn developer documentation, approved scopes, member consent flows, and the current LinkedIn eligibility model for member portability functionality.

NeuronaX S.A.S is independent from third-party platforms unless a written agreement expressly states otherwise. We do not claim that a platform sponsors, endorses, verifies, certifies, or guarantees NeuronaX S.A.S, our applications, our outputs, or our interpretation of platform data. Platform marks, names, APIs, access tokens, documentation, and data remain subject to the corresponding platform owner's rights and terms.

Users remain responsible for complying with account rules and consent flows of the platforms they connect. NeuronaX S.A.S will not ask users to provide third-party account passwords to NeuronaX S.A.S and will not use hidden automation or scraping to obtain protected platform data.

Each party must comply with applicable privacy, data protection, confidentiality, cybersecurity, anti-spam, consumer protection, and intellectual property laws. NeuronaX S.A.S processes personal data according to its Privacy Policy and any applicable written data processing agreement.

Non-public business, technical, financial, product, client, security, and personal data disclosed in connection with services must be protected as confidential and used only for the agreed purpose, unless disclosure is authorized or legally required.

Unless otherwise agreed in writing, NeuronaX S.A.S retains ownership of pre-existing tools, know-how, templates, libraries, frameworks, internal methods, reusable components, and general skills developed independently of a client project. Upon full payment, the client receives the rights to final custom deliverables expressly assigned in the applicable agreement, excluding third-party materials and NeuronaX S.A.S pre-existing assets.

Open-source software and third-party services remain subject to their respective licenses and terms. The client is responsible for ongoing third-party subscription fees unless a written agreement states otherwise.

Our services may depend on third-party platforms, APIs, hosting providers, payment services, analytics providers, communications tools, app stores, social networks, or cloud providers. NeuronaX S.A.S is not responsible for third-party outages, policy changes, approval denials, rate limits, pricing changes, API changes, data restrictions, or account actions outside our control.

The client must comply with third-party terms applicable to tools or accounts the client chooses or authorizes.

NeuronaX S.A.S will perform services with commercially reasonable skill, care, and professionalism. Except for express commitments in a written agreement, the website and services are provided on an as-available basis and we do not guarantee uninterrupted operation, error-free performance, specific business results, platform approval, search ranking, advertising performance, legal outcome, or compatibility with every third-party system.

Information on the website is general information and does not replace tailored legal, tax, accounting, cybersecurity, or regulatory advice unless a specific written professional engagement states otherwise.

To the maximum extent permitted by applicable law, NeuronaX S.A.S will not be liable for indirect, incidental, special, consequential, punitive, lost-profit, lost-revenue, lost-data, business interruption, reputational, or third-party platform damages. Any aggregate liability will be limited to the fees paid to NeuronaX S.A.S for the specific service giving rise to the claim during the three months before the event, unless mandatory law requires a different limit.

NeuronaX S.A.S may suspend or terminate access to services if there is non-payment, security risk, unlawful use, breach of these Terms, breach of third-party platform rules, loss of required authorization, abusive behavior, or legal requirement. Termination does not affect payment obligations, confidentiality, data protection duties, intellectual property rights, or provisions intended to survive termination.

These Terms are governed by the laws of the Republic of Colombia, without prejudice to mandatory consumer, privacy, or data protection rights that may apply in another jurisdiction. The parties will first try to resolve disputes through good-faith negotiation. If no resolution is reached, disputes will be submitted to the competent courts or legally available dispute resolution mechanisms in Colombia, unless a written agreement provides a different forum.

We may update these Terms to reflect service changes, legal requirements, third-party platform requirements, security practices, or business operations. The updated version will be published with a new effective date. Continued use after publication means acceptance of the updated Terms, unless mandatory law requires additional consent.